Q: How do you ship your products and how long does delivery take?
A: Our shipping is $4.99 up to orders of $400.00 and then free if the order is over $400.00. We do our best to ship within 24 hours (add an extra day for engraving if necessary). Orders are shipped USPS or UPS. International shipping is bases up on the country.
Q: My Knife is rusting / discoloring is this normal?
A: Yes, this is normal. Our knives are made with 1095 High Carbon steel hardened to 56+/- 1 Rockwell, they will rust and dis-color easily if not kept well oiled. This high carbon content of the steel does allow the steel to rust, however; it is also the reason our knives will sharpen to and hold a true razor edge, essentially the higher the carbon content in the steel the sharper you can get the blade edge. This is why surgical scalpel blades are still constructed from high carbon steel (although they are usually chromed). Over time the carbon in the steel will migrate toward the surface and darken the blade from dark grey to nearly black, this is called seasoning and once fully seasoned your knife will not rust as easily. Any knife and gun oil can be used to prevent corrosion, although I personally like to use Pam cooking spray on mine. You can remove corrosion with a pink pencil eraser (you will have to rub very hard), or a fine steel wool. Or we sell an eraser specifically designed to remove rust and corrosion that will leave a smooth satin finish on the steel. Here is a link to the Knife Eraser:
A: Our shipping is $4.99 up to orders of $400.00 and then free if the order is over $400.00. We do our best to ship within 24 hours (add an extra day for engraving if necessary). Orders are shipped USPS or UPS. International shipping is bases up on the country.
Q: My Knife is rusting / discoloring is this normal?
A: Yes, this is normal. Our knives are made with 1095 High Carbon steel hardened to 56+/- 1 Rockwell, they will rust and dis-color easily if not kept well oiled. This high carbon content of the steel does allow the steel to rust, however; it is also the reason our knives will sharpen to and hold a true razor edge, essentially the higher the carbon content in the steel the sharper you can get the blade edge. This is why surgical scalpel blades are still constructed from high carbon steel (although they are usually chromed). Over time the carbon in the steel will migrate toward the surface and darken the blade from dark grey to nearly black, this is called seasoning and once fully seasoned your knife will not rust as easily. Any knife and gun oil can be used to prevent corrosion, although I personally like to use Pam cooking spray on mine. You can remove corrosion with a pink pencil eraser (you will have to rub very hard), or a fine steel wool. Or we sell an eraser specifically designed to remove rust and corrosion that will leave a smooth satin finish on the steel. Here is a link to the Knife Eraser:
Q: Are your knives made in USA, Texas, etc?
A: Our knives are 100% made in the USA with American made materials. All of our knives are contract manufactured for us by American companies in various states. We own many of the patents and materials and in many cases the jigs and dies as well. We do not build knives in Matador, TX, currently we only build some dehorners and fencing tools in Matador.
A: Our knives are 100% made in the USA with American made materials. All of our knives are contract manufactured for us by American companies in various states. We own many of the patents and materials and in many cases the jigs and dies as well. We do not build knives in Matador, TX, currently we only build some dehorners and fencing tools in Matador.
Q: Can (My knife) be engraved?
A: We can engrave any knife with a smooth handle. Jigged handles, Stag, Rams Horn, Cow Horn and Abalone can not be engraved. We can engrave names, initials, brands, or company logos, up to 3 colors. If you want a brand or logo engraved please email it in .jpeg format to [email protected] after placing your order, and selecting the yes option for engraving.
A: We can engrave any knife with a smooth handle. Jigged handles, Stag, Rams Horn, Cow Horn and Abalone can not be engraved. We can engrave names, initials, brands, or company logos, up to 3 colors. If you want a brand or logo engraved please email it in .jpeg format to [email protected] after placing your order, and selecting the yes option for engraving.
Q: What colors / handles are available for my knife? Can my knife be customized? Can you switch the handle out for another option?
A: All knives are only available as shown on the website, the only customization available is engraving (assuming your knife is suitable for engraving). We apologize, but the only way to make a custom knife cost effective for Moore Maker is to produce 150-500 of that particular knife. If you are interested in these quantities we will be happy to do our best.
A: All knives are only available as shown on the website, the only customization available is engraving (assuming your knife is suitable for engraving). We apologize, but the only way to make a custom knife cost effective for Moore Maker is to produce 150-500 of that particular knife. If you are interested in these quantities we will be happy to do our best.
Q: How do I become a dealer for Moore Maker products?
A: Please contact the main store at 800-658-9374, Monday through Friday 7AM to 5PM, and we will be happy to assist you in becoming a dealer for Moore Maker.
A: Please contact the main store at 800-658-9374, Monday through Friday 7AM to 5PM, and we will be happy to assist you in becoming a dealer for Moore Maker.
